Refund & Cancellation Policy
This policy applies only to the ₹99 (INR) Intuitio ID badge fee, the registration and retention fee for each 30-day period (₹99 per month) that lists a member in the Humans directory. Everything else in Intuitio — AI Talk, Read me, tournaments, the Emotion Vault, searching Humans and posting requirements — is free and has no payment involved.
Refunds
The ₹99 fee is non-refundable once your Intuitio ID badge has been activated and your profile is listed in the Humans directory. If your payment is successfully collected but your badge is not activated due to a technical error on our side, you’re entitled to a full refund.
How to request a refund
Email [email protected] with your registered phone number and the payment reference from your Cashfree receipt. We’ll confirm within 2 business days whether your case qualifies.
Refund processing timeline
Approved refunds are processed within 5–7 business days of approval, credited back to the original payment method used at checkout (UPI, card, netbanking, or wallet, depending on how you paid via Cashfree).
Cancellations
There’s no recurring auto-debit or mandate to cancel. Each ₹99 payment is a one-time charge covering one 30-day retention period — to stop, simply don’t renew when your current period lapses. Check your paid-through date any time on your Intuitio ID page.
Work agreed between members
Intuitio doesn’t take part in, collect or refund payments for work agreed between members through Humans. Those are arranged directly between the people involved.
Contact
Questions about a payment or refund? Write to us at [email protected], or visit Support for our full contact details.
Write to us directly
We read every message ourselves — no ticket queue, no bot.
[email protected]